Toys R Us website burns my cookies

[DSmith]

Has anyone experienced ordering something off the TRU website?

 

I had a $100 gift card and was able to order the new Avengers Legends Hawkeye, Sentry, and Machine Man. The rest didn't have the "Ship to Home" option, so were unorderable.

 

On February 2, I got an email that they shipped, and provided me with a tracking number. Days went by, and every time I tried to look up the tracking on the link, thru UPS, there was no information found. I would go back through my order history, and it didn't even list my order, the only one listed was something I ordered back in 2007(!!!!)... So by February 5th, I got upset with absolutely no way to determine the status of my order, and dug around to find a phone number to call for "24/7" customer service.

 

At that phone number, there was no option to speak to a live person, just a round robin of button-pushing options. The automated voice was able to repeat my recent Marvel Legends order back to me, and what the shipped package contained, but also had "no further information" like where it was at the time. Got off the phone knowing absolutely nothing more than I did going into the call.

 

I happened to be off work today, and the package delivered, thankfully, but I have never had such a poor experience with a website purchase, and customer service, and it really surprised me that I would have that experience with Toys R Us, which has been a chain for longer than I've been alive, probably.

 

Anyone else had a bad experience or was this a fluke?

[Ashtalon]

Their tracking number was for Fed Ex and not UPS, even though they stated UPS in my email. I had tried the shipping number via USPS and DHL but hadn't even considered Fed Ex, until someone on a forum suggested it.

[DSmith]

For real?!

 

The "Track @" link took me to UPS, and the tracking number, if I clicked on it, took me to USPS, and neither brought me any info. And it was FedEx all along?

 

How come this company doesn't have it together? LOL

[greenlucario]

@DSmith

 

I hear you loud and clear I'm not happy with TRU for a lot of the same reasons. Same thing happened to me with the tracking number but they did arrive in a little under a week so that was okay. However they took Thor off of my order and lost my Scarlet Witch order all while charging me extra times for stuff I didn't purchase. I did manage to talk to a live person through customer service, and they were less helpful than if I picked a random person off the street and asked them the same questions. I got off the phone more frustrated than when I got on. Thankfully Thor shipped yesterday but I think this will be my last time dealing with them, it's not worth all the trouble when I can wait a few weeks for BBTS or maybe find them in the wild like the good old days.