This is long - scroll over if you dont want to hear another Target #$#@# fest.
Similar thing happened to me yesterday. I was in the action figure aisle yesterday, about to leave after finding nothing I needed, when a Target employee approached me asking if I was finding everything I wanted today. I said actually I was looking for more of these (I pointed to the MU figures). She said "hold on, I do not have a scanner. Let me get Stephanie - she has one."
Stephanie, a middle aged woman, turns the corner, asks what I was looking for, and I motioned to the MU figures. She looks at the pegs - there are 5 hanging there. She says, "There are some right there." I say "yes, I don't want any of those." She says, well I can't do anything about it because there are some right there." I said, "one of your coworkers just approached me asking me if I needed help and she said she would check the back for me." She said, "well I won't because there are some right there." She would not even scan it with the tool she had in her hands. I was then dumbfounded by the lack of customer service on her part that all I could say was "how rude" - and I turned and walked away with my wife and daughter to leave the store.
By the time I got out of the store I was pretty ticked - thinking to myself if I would treat someone like that at my work I would get my ass chewed out, without a second thought. So, my wife and daughter got back in the car and I reentered the store in search of Stephanie :hulk:
When I found her she looked me in the eye as I did her and I approached her with my hand extended to shake her hand. It was at at this time I took her hand to shake it to make sure I had her name right, and while shaking her hand I looked at her name badge and said, "Stephanie, I just want to let you know that I feel the way you treated me as a customer in this store was rude as hell, and I will be contacting your manager about it." She responded, "I am sorry you feel that way." I turned and walked away to exit the store.
As soon as I got home I called the store manager. She let me know that she was near by and witnessed the whole thing. She said that her employees are instructed to do this because it is supposedly an agreement between them and the distributors of licensed merchandise to not pull product for customers. I asked her, "so if I walked into your store and wanted to buy a shelving unit that comes in either black or white colors, and all you have on the floor is black and I want white, you will not pull it for me?" She said yes she would because it is not licensed. I said, so Target, as a company would be happy with me turning away from your store empty handed and go look elsewhere for product. She said no. I asked if Toys R Us has the same policy, she said she did not know.
After going on with other questions to let her know that I think that is all BS I let her know that I was not pleased with the way she dealt with the situation and I asked her if this phone number (I already had it pulled up and prepared) 1.800.440.0680 as the number for corporate customer complaints. After she mumbled for a little bit realizing I was going to call corporate and complain on her and her store she confirmed that was the correct number and I let her know I would be calling as soon as I hung up - and I did just that.
I called and left a report with their corporate offices - even going so far as to use strong words such as I felt as if this Target store was being prejudice towards me and what I wanted to purchase today.
At this point I think each and every time I get treated this way at a Target store I will be making a corporate call until this policy is changed. I urge others to do this as well. And if I walk into that store today or whenever it may be and they put those "sorry we cannot pull collector figures" signs I will pull them all down just like I did last time. :spidey_deadtopic: