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Satam

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Posts posted by Satam

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    2 hours ago, monron999 said:

    Yeah, it's one of those things. Do you prefer superior customer service or better prices? Pick your poison. Unfortunately, better pricing often wins the fight. I used to be all about Dorkside, but now I just go to them as a last resort. I'll pay the extra dollar or two at BBTS or EE to avoid crap like this.

    I don't really blame Hasbro so much as Dorkside. Hasbro's always had about the same policy. They would have replaced it if they had the stock but they didn't. On the other hand if the vendor had returned it as a defective item they would have gotten a full refund with no skin off their teeth, and they did actually have it listed as in stock so they could have replace it if they wanted. They came back at me that had I not opened the package they would have taken an exchange or refund, but since it had been opened it was considered "tampered with". How many times have you been able to identify a defective product in package? In this case the arm was only noticeable had you known exactly what you were looking for and there was no way whatsoever the defective head sculpt could have been identified. In retrospect I should have just put the damn things back in the package with a new piece of tape on the tab instead of being honest.

    I'll know better next time and maybe this warning will help someone in the future. NEVER, EVER, ever...ever....ever tell Dorkside you took the product out of package.

    I hear ya. At this point, I pretty much only shop at Dorkside to get BAFs without having to buy an entire wave or if I want a figure out of a boxed set but don't everything in the box.

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